FAQ

Here you'll find answers to the most common questions about ordering, delivery, returns and our jewellery.

What is Gloosie?

Gloosie is a UK online shop for fashion jewellery and gifts – earrings, necklaces and bracelets chosen to make special moments even more special.

Where do you deliver?

We deliver to addresses in the United Kingdom.

How much is delivery?

Delivery within the UK is free.

How long does delivery take?

Your order is shipped directly from our delivery partner abroad and usually arrives within 7–14 working days.

Can I track my order?

Yes. As soon as your order has shipped, you'll receive a shipping confirmation email with a tracking number and link.

Which payment methods do you accept?

All payment methods shown at checkout, such as major credit and debit cards, PayPal, Apple Pay and Google Pay (depending on your device).

Can I cancel or change my order?

Please email support@gloosie.com with your order number as soon as possible. If your order hasn't shipped yet, we'll do our best to change or cancel it.

Do I have a right to cancel?

Yes. As a UK consumer you have 14 days from the day you receive your order to cancel without giving a reason, under the Consumer Contracts Regulations 2013.

Who pays for return postage?

If you cancel, you pay the cost of returning the item, unless the item is faulty or we sent the wrong one.

When will I receive my refund?

Within 14 days of receiving the returned item (or proof that you've sent it back), using your original payment method.

What if my item is damaged or wrong?

Email us within 14 days with your order number and a photo. We'll send a replacement or a full refund at no cost to you.

Is the jewellery real gold or silver?

No – our pieces are fashion jewellery. Gold-tone and silver-tone describe the colour of the finish. The exact material is listed in every product description.