Your right to cancel
You can cancel your order within 14 days of receiving it, without giving a reason (Consumer Contracts Regulations 2013). To cancel, email support@gloosie.com with your order number, or use our contact form.
Returning items
Please send the item back within 14 days of telling us you want to cancel. Items should be unworn and in their original packaging. For hygiene reasons, earrings must be returned unworn. You pay the return postage unless the item is faulty or incorrect. We'll give you the return address when you contact us.
Refunds
We refund the item price and the original delivery cost within 14 days of receiving the item back (or proof of return), using your original payment method.
Faulty or wrong items
Your statutory rights under the Consumer Rights Act 2015 are not affected. Contact us with a photo and your order number and we'll arrange a replacement or full refund.
Contact for returns
Gloosie
553 Kingsley Park, Westward Ho!, Bideford EX39 1UG, United Kingdom
support@gloosie.com · 0123747904